Ordering is easy! You can place an order on our website at any time.

You can find products by typing keywords in the search bar, or by browsing our various menus. Depending on the type of product you're looking for, you can then choose from one or more variants on its page: camera, quantity, etc. You then select it with a single click on the "Add to cart" button.

In the upper right-hand pane, click on "Place order" to begin registration and validation of your order (if you wish to add other products, skip this pane and continue shopping).

If your parcel has already been dispatched, we are unable to take any action until you receive your order, at which point we will be able to issue a refund if necessary, once the item has been returned to our warehouse.

Please check your spam folder. Your order confirmation e-mail may have arrived in your spam folder.

In general, orders are processed and dispatched within 1 to 3 working days, and delivery usually takes between 6 and 12 working days.

Please note that it may take up to 5 working days after order processing before tracking information is available.

Don't worry, your order has been shipped and will be delivered to your home.

When you place an order with multiple products, it’s possible that several of our suppliers are involved. Additionally, to avoid high shipping fees due to the weight of your order, the different items within the same order are shipped separately.

It’s completely normal for you to receive your items individually and at different times.

Not happy with your item? The colour doesn’t suit you? No problem at all—you can return it to us (at your expense) within 14 days, and we’ll give you a 100% refund for the item. Read more information here.

If you’ve received a damaged or incorrect item, feel free to contact customer service at: support@masmaro.co.uk

Please include the following information in your email:

• Subject: Return/Refund Request
• Your order number

We’ll get back to you within 24 business hours.

Our website is completely secure and hosted on an HTTPS server, ensuring the protection of all your personal data.

We work with global leaders such as VISA, Mastercard, and PayPal, who would not support a store like ours if we had a high rate of dissatisfied customers.

If you are not completely satisfied with your purchase, you can return the product within 14 days for a refund or exchange.

If you can't find the answer to your question, please send an e-mail to support@masmaro.co.uk

We respond within 24 working hours.